ABOUT ONETRUST INTERNATIONAL Are you ready to join a dynamic organization that thrives on growth, opportunity, and comprehensive training from the ground up? At OneTrust International, we've built an outstanding reputation for quality products and services, and we're passionate about fostering the professional development of our team. OneTrust International supports a range of financing options, from conventional and FHA to VA, USDA, and jumbo financing. With specialized divisions in portfolio, construction, and structure finance lending, we are leaders in the industry. Our commitment to leveraging the latest technology to streamline the home loan process sets us apart, making us a pioneer in the field. Our success is built on a foundation of promoting growth and providing opportunities for our team members. We take pride in the upward mobility of our existing employees, with many transitioning into roles in IT, Accounting, Operations, Underwriting, and beyond. What sets us apart is our commitment to ground-up training and development, ensuring that no prior experience is required. Position Summary As a valued member of our Client Manager Support Team, you'll play a pivotal role in our continued success by assisting in various tasks related to the mortgage loan process. This role is ideal for someone who is detail-oriented, dedicated, and looking to make an impact in a fast-paced mortgage industry environment. Essential Duties and Responsibilities Support the Operations Team with tasks related to the mortgage loan process, including handling third-party order outs. Manage assigned dashboards, pipelines, and tickets with the ability to multitask effectively. Ensure timely completion of requests, meeting specific Service Level Agreements (SLAs). Collaborate with team members to resolve issues or delays promptly. Maintain accuracy and attention to detail in reviewing all related loan documentation. Communicate effectively with various stakeholders to ensure timely loan closures. Stay informed about lender guidelines, industry standards, and proactively contribute to the team's knowledge base. Demonstrate flexibility and willingness to cross-train to support other areas as needed. The above functions are intended to describe the general nature and level of work performed by individuals assigned to this job. This is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities and qualifications required of employees assigned to this job. Education and Experience High school degree or equivalent. No prior experience required; comprehensive ground-up training provided. Ability to maintain a knowledge of lending guidelines, investor programs, industry requirements, and industry changes. Knowledge, Skills and Abilities Proficient in word processing, spreadsheet, and electronic mail software. Strong communication and interpersonal skills, coupled with professional integrity. Positive attitude and collaborative work approach. Excellent time management and organizational skills. Attention to detail and a commitment to quality-focused work. Basic understanding of databases and office equipment. Good command of English, both oral and written, with strong customer service skills. Join us at OneTrust International, where your potential for growth meets limitless opportunities. No experience? No problem. We believe in your potential and are committed to investing in your success from day one!
