8877-Claims Specialist

Ful Time Opportunity General Description Investigates and analyzes claims to solve them ensuring customer retention by providing the best service in accordance with established policies and procedures. Essential Duties and Responsibilities Investigates complaints received by phone, email or mail and through the internal claims system. Solves the assigned claims in compliance with established time and quality standards according to the specific business lines. Documents in detail all interactions with customers and the final result. Informs customers by phone and/or letter status and resolution of claims. Refers questionable claims or complaints for investigation and settlement to proper units, such as Fraud, Security, Retail Banking, etc. Minimum Education 60 Bachelor's degree credits approved Experience At least two years related experience in customer service. Competencies Accountability Analytical Discipline Business Excellence Change Agent Character Collaboration & Teamwork Customer Centric Self Development SDL2017