At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands-including Club Car® , Ingersoll Rand® , Thermo King® , Trane® , American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com .
Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including minorities, females, individuals of all sexual orientations and gender identities, individuals with disabilities, and United States qualified protected veterans.
SUMMARY
Responsible for processing customer orders and responding to customer's inquiries, questions or complaints regarding the Parts Department services and seeks remedies to ensure customer satisfaction and retention. Also responsible for vendor sales, inventory, purchasing, pricing, and warranty administration.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Conducts sales of HVAC parts, equipment, and supplies over the phone and over the counter.
Orders required parts.
Provides technical support to customers.
Answers customer calls and identifies parts.
Actively makes customers aware of product promotions.
May load and unload shipment of parts, supplies, and equipment.
Receives and processes customer orders.
Responds to customer's inquiries, questions, or complaints regarding products or services.
Responsible for warranty administration on all parts.
Records changes in inventory status by completing paperwork and updating data base as necessary.
Maintains supplies inventory by recording quantities used and determining supplies needed.
May delivers parts orders to customer locations or job sites.
Possesses knowledge of the Trane product line to be able to demonstrate and discuss with customers.
Informs customers of standard procedures or resolution of problem.
Follows up, either verbally or in writing, to ensure customer satisfaction.
Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
Flexibility to work overtime/weekends, as required.
EDUCATION and/or EXPERIENCE
One-year certificate from college or technical school in HVAC; and three to five years of inside sales or related experience; or equivalent combination of education and sales experience.
Advanced level of English.
We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Progress begins with you.
