Full Time Opportunity
General Description
Administers and supports Black Knight’s MSP application to ensure the correct performance.
Essential Duties and Responsibilities
· Responsible for administering the applications assigned.
· Experience in IT Controls, and manage all requirements in compliance with InfoSec and internal/external audits
· Manage recurring procedures and validate application usability and monitor system stability, ensuring that all operational tasks run error-free and application performance is optimal.
· Maintain documentations of all procedures managed in the application up to date.
· Collaborate in the coordination of annual schedule for the assigned applications.
· Support analysis request and investigation.
· Manage incidents to ensure all incidents are analyzed, diagnosed, reported, communicated to stakeholders and documented. Recommend new controls to avoid incidents.
· Manage Release Management/System enhancement process and coordinate release schedules.
· Establish planning and execution of tests, usability and certification of application releases and changes.
· Ensure inclusion and integration of other applications that may impact owned application performances.
· Manage ad-hoc requests of the applications in charge.
· Support new projects’ development.
· Support project documentation procedures, identifying requirements, risks and quality parameters.
· Manage efficiency in tasks; assisting in client’s requests, estimating cost and time.
· Establish planning and execution of tests, usability and certification of application releases and changes.
· Prepare and conduct training programs for application deployments and upgrades, if necessary.
· Ensure compliance with BPPR policies.
· Ensure that time frames are met according to all requirements.
· Manage customers’ complaints.
· Train users and support units in current systems functionalities.
Education
Bachelor's Degree in Computer Science, Information Systems or related field.
Experience
5+ years of experience as Subject Matter Expert (SME) in Black Knight's MSP application, required. 5+ years of experience with scripting functionalities in Black Knight's MSP application, required.
Competencies
Accountability
Analytical Discipline
Business Excellence
Change Agent
Character
Collaboration & Teamwork
Customer Centric
Self Development
Other Qualifications
Strong negotiation and conflict resolution abilities
Ability to work according to regulatory requirements
Ability to work with technology systems and processes
Ability to monitor compliance with policy, procedures, and processes
Ability to develop and manage vendor relationships
Ability to establish strong relationships with business unit stakeholders and become their trusted advisor
Understand and abide by business ethical standards
Very strong business writing and verbal communication skills; in both Spanish and English
Customer service oriented
Popular Inc., is an Equal Opportunity Employer
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