ESSENTIAL FUNCTIONS RELATIONSHIP MANAGEMENT Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction COMPLIANCE Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures Meet or exceed site Key Performance Indicators (KPI's); monitor Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly Enforce all Company policies and training requirements regarding safe and efficient operations and work practices Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards TEAM MANAGEMENT Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations ADMINISTRATIVE FUNCTION Support work order management for in house staff and vendors as necessary. Support facility soft services as needed and directed such as: meetings preparation, conference room reservations, food services, parking, vending, and badging EDUCATION AND EXPERIENCE Bachelor's degree Minimum 2 years of industry experience required either in the corporate environment, third party service provider or as a consultant KNOWLEDGE, SKILLS, AND ABILITIES Basic knowledge of building systems (mechanical and electrical systems). Excellent customer, computer, managerial, verbal, and written communication skills Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives JLL Privacy Statement When you visit JLL websites, JLL may collect information related to those visits, without you actively sending that information. This information may include, for example, the internet browser you are using, your access device's operating system, the language in which that system presents information to you, your IP (Internet Protocol) address, the web search that took you to the JLL website, the web pages and advertisements displayed to you, and the links you click on. For additional details please see JLL's Global Privacy Statement or our career site pages for each country. For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here. SDL2017
