Tasks AdministrationSupport 1. Perform general day-to-day support of theCitrix environment 2. Support and maintain existing XenDesktopand XenApp production and test environments. 3. Includes support in the installationprocess of updates for XenDesktop, Microsoft Server and VMWare ESX. 4. Troubleshooting end-to-end issues fromClient (Citrix Receiver) to Server (XenDesktop/VMWare). 5. Ensure timely and accurate problemresolution when issues arise. 6. Create, develop and update documentationfor all configurations, standards and critical procedures within the existingCitrix environment including XenApp, Xen Desktop, eG, RES, and other Citrixsupport applications. 7. Ensure the XenDesktop productionenvironment is available at all times during normal and extended business hours. 8. Provide support in the administration ofCitrix licensing and help resolving licensing issues to ensure licensingcompliance of any installed applications within the environment. 9. Fulfill duties and responsibilitiesassigned or delegated from time-to-time by the Manager or his/her designee. 10. Assist with daily responsibilities that include, butnot limited to, management of server images, application and OS installationsand images, and documentation. 11. Reset user roaming profiles. 12. Assign users to published applications. 13. Log off hung sessions. 14. Troubleshoot server connectivity issues and verifythat servers are available to users. 15. Troubleshoot printing issues. 16. Update documentation to reflect changes or fixes toCitrix servers. 17. Administer Citrix Web Interface servers. 18. Provide Level 2 and support including off-hours(on-call) issue support 19. Host and attend weekly meetings with the team eGMonitoring Checks 1. Test the remote desktops in the Citrix environmentbefore "prime time". 2. Ensure that the Citrix environment is operational andquick as expected. a. Log in to the 3 main Desktop images MES3 Production,REL3 Production and REL3 Remote to verify that they are running operation andquick as expected. b. Send a report of the tests to the Citrix team. Axon PRreports functionality and environment health of the images: MES3 Production,REL3 Production and REL3 Remote. 3. Verify eG monitoring tool for workstopping errors. a. Log in to the eG dashboard. b. Verify monitoring metrics. c. Investigate and communicate to the Citrixteam if there is an out of limits threshold. 4. Axon PR is in charge of managingescalations if problems occur during the morning check. Escalations may containSeverity 1 ticket creation and direct contact with the Citrix team by phoneand/or e-mail. RemedyIncidents 1. Verify, analyze and resolve all theincidents assigned to the queue. 2. Research tickets and re-assign to theappropriate queue for resolution. 3. Validate if incidents are Citrix orrelated or application related. 4. Re-assign application incidents to theappropriate queue. Maintenance Windows 1. Provide off hours monthly maintenance windows supportduring weekends. a. Change Controls b. Software updates 2. Validations Knowledge Windows Server Virtualization Active Directory Windows Troubleshooting Basic Scripting (Batch, Powershell, VBA) Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in computer science, or related field preferred Two or more years of experience with computer systems or networking Experience working with computer hardware for installation and upgrades Experience working with software installation/upgrading procedures Experience working with file and system maintenance procedures Other Qualifications Good organization skills to balance and prioritize work Analytical and problem solving skills to troubleshoot systems problems Communication skills for to communicate with support personnel, customers, and managers Ability to work independently and as part of a team SDL2017
Ciudad: isabela
