Bi-Lingual Medicaid Org. Change Management Lead

_Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector's IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.?? _

*\*This is an exempt position. Salary commensurate with experience\* *

*Overview:? *

We are seeking an Organizational Change Management Lead who will support our client. This role will be responsible for planning, developing, and executing the change management strategy to support the successful implementation of PRE support. This individual will work closely with executive sponsors, project teams, business units, and stakeholders to ensure smooth adoption of new business processes, systems, and organizational structures. The OCM Lead will play a critical role in ensuring the people-side of change is effectively managed to deliver sustainable outcomes.

*Duties: *

* Develop and execute an integrated Organizational Change Management strategy to support the successful adoption of reengineered business processes, systems, and organizational structures.
* Conduct stakeholder analyses and change impact assessments to identify and address potential risks, barriers, and opportunities for engagement.
* Design and implement targeted communication plans to ensure timely, transparent, and effective information flow to all impacted stakeholders.
* Develop and oversee the execution of training strategies and materials to ensure end-user readiness and proficiency in new processes and systems.
* Collaborate with project leadership, business units, and functional teams to align change management activities with overall project milestones and goals.
* Facilitate leadership engagement, alignment sessions, and sponsor coaching to drive visible and active support for change initiatives.
* Monitor organizational readiness and adoption progress, applying metrics and feedback to adjust change management strategies as needed.
* Identify and manage resistance to change by implementing appropriate interventions and escalation paths.
* Support the development of long-term sustainment plans to embed process and behavior changes into the organization's culture and practices.
* Provide hands-on guidance and coaching to project teams, managers, and change agents to build internal change capability.

*Mandatory Qualifications: *

* 6+ years' experience leading organizational change initiatives for large-scale, complex projects.
* 3+ years' experience with change management frameworks (e.g., ADKAR, Kotter, Lewin) and best practices.
* 3+ years' experience with Medicaid eligibility processes, including policy, determinations, and enrollment.
* Bachelor's degree or 4+ years of related experience
* 3+ years' experience conducting change impact assessments, stakeholder analysis, readiness assessments, and defining success metrics.
* Must demonstrate fluency in Puerto Rican Spanish and English, including the ability to read, write, and communicate clearly in both languages.?

*Desirable Qualifications:*?

* Prosci® Change Management Certification or equivalent, preferred.
* Proven ability to develop and execute change management plans, including stakeholder engagement, communications, training, and resistance management.
* Extensive experience preparing for and facilitating meetings, interviews and making presentations.
* Excels at using quantitative data to drive recommendations and decisions.
* Experience developing training material and delivery with strong problem-solving, teamwork and customer service skills.

_Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race,?color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.? _

Job Type: Contract

Pay: $45,000.00 - $51,000.00 per year

Schedule:
* 8 hour shift



Education:
* Bachelor's (Required)

Experience:
* leading Organizational Change initiatives: 6 years (Required)
* change management frameworks (ADKAR, Kotter, Lewin): 3 years (Required)

Language:
* Puerto Rican Spanish (read, write, communicate) (Required)

License/Certification:
* Prosci Change Management Certification or equivalent (Preferred)

Ability to Commute:
* San Juan, PR 00901 (Required)

Work Location: Hybrid remote in San Juan, PR 00901