Bilingual Call Center Representative

*Overview*

We are seeking a Bilingual Call Center Representative to support our client in the Healthcare Industry. The ideal candidate will be fluent in both English and Spanish, and possess excellent communication skills to assist afiliates and providers.

*Responsabilities:*
* Provides phone support to address the needs of members or providers, while actively listening to thoroughly understand the type of assistance required
* Asks appropriate questions to determine the suitable procedures to resolve customer issues and/or questions
* Documents all interactions in computer systems
* Researches complex issues across multiple databases and work with support resources to resolve member or provider issues and/or partner with others to resolve escalated issues
* Assists customers in navigating the websites while encouraging and reassuring them to become self-sufficient in using our tools

*Requirements*:
* 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
* Proven intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems
* Available to work (40 hours/week) Monday- Friday. Flexible to work any of our 8-hour shift schedules during our normal business hours of (7:00am to 12:00am) (Need to be available for a rotating schedule on Saturdays)
* Bilingual Spanish/English proficiency

Apply to learn more!



*TPIS is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans). We comply with all Federal, State and Local laws regarding nondiscrimination.*

Job Type: Full-time

Pay: $13.08 per hour

Expected hours: 40 per week

Benefits:
* Flexible schedule
* On-the-job training



Application Question(s):
* Are you available for rotating shifts in between 7:00am - 12:00AM(midnight) Mondays to Fridays?

Experience:
* Customer support: 1 year (Required)

Language:
* English (Required)

Work Location: In person