Bilingual Customer Service Call Center Agent

Join Our Dynamic Team!

Are you passionate about providing top-notch customer service and making a difference in the lives of others? We're looking for a *CSR* to join our team and be the friendly, knowledgeable voice that helps our clients thrive. If you have a heart for service, excellent communication skills, and love solving problems, this is your opportunity to shine!

*Apply Today!*

Don't miss this opportunity to grow professionally while making a real impact. If you're ready to join a team that values your contributions and supports your success, *apply today by visiting the following link: *bit.ly/4avE1dl

*What You'll Do:*

As a CSR, you'll:

* Respond to customer inquiries with professionalism and care.
* Provide clear and helpful product and service information.
* Identify customer needs and deliver solutions to ensure satisfaction.
* Resolve complaints via phone, email, mail, or social media channels.
* Maintain accurate customer records in our database.
* Follow up to confirm customers are satisfied with the resolution of their issues.

*What We Offer:*

* *Permanent Employment*: Build your career with us.
* *Fully Paid Training*: Get set up for success from day one.
* *Incentive Program*: Earn rewards for your hard work.
* *Recruitment Bonus: *$200 after 3 months of employment.
* *Signing Bonus: *$100 when you join our team.
* *Growth Opportunities*: Advance in a company that values your potential.
* *Christmas Bonus*: Celebrate the season with a bonus!
* *40-Hour Workweek*: Enjoy work-life balance.
* *Vacation and Sick Leave Accrual*: Prioritize your well-being.
* *Supportive Work Environment*: Join a team that feels like family.

*What You Bring to the Table:*

You're a perfect fit if you:

* Have excellent verbal and written communication skills.
* Are a natural problem-solver with a calm, empathetic demeanor.
* Excel at multitasking and working efficiently under pressure.
* Enjoy navigating multiple apps and tools with ease.
* Are passionate about helping people and guiding them to the best solutions.
* Can commit to full attendance during five to eight weeks of paid training.
* Have experience in customer service or working with medical plans or health-related industries (preferred).

*Requirements:*

* Must be *18 years or older*.
* *Bilingual*: Fluent in English and Spanish.
* Strong empathy and ability to work with chronic patients or elderly customers.
* Must successfully pass a background check.
* Must be available to work onsite at our *San Juan offices*.
* Hours of operation: *Monday to Sunday, 10:00 AM to 11:00 PM*.

Job Type: Full-time

Pay: $12.00 per hour

Benefits:
* On-the-job training
* Paid time off
* Parental leave
* Referral program
Shift:
* 8 hour shift

Work Location: In person