Bilingual Customer Service Representative

Manpower Group is looking for a *fully bilingual (English & Spanish) Customer Service Representative.* In this role, you will handle inbound and outbound calls, emails, and chats, providing top-notch support and accurate information to customers. If you thrive in a fast-paced environment, have excellent communication skills, and love helping people, this is the job for you!

*Key Responsibilities:*

* Handle inbound and outbound calls, emails, and chat inquiries.
* Provide clear and accurate information while delivering exceptional customer service.
* Process and verify documentation according to established guidelines.
* Maintain detailed records of customer interactions and follow-ups.
* Collaborate with internal teams to resolve customer concerns efficiently.
* Ensure compliance with company policies and industry regulations.
* Meet performance metrics, including response times and customer satisfaction scores.
* Identify customer needs and provide tailored solutions to enhance their experience and satisfaction.
* Proactively follow up on pending cases to ensure timely resolution and customer engagement.
* Provide feedback to management regarding common customer concerns, process improvements, and service enhancements.

*Qualifications:*

* Fluent in English and Spanish (verbal and written).
* Prior experience in a customer service, support, or call center environment.
* Strong problem-solving skills and ability to multitask in a dynamic setting.
* High attention to detail and ability to follow structured processes.

Job Types: Full-time, Temp-to-hire

Pay: $12.50 per hour

Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Work Location: In person