Bilingual Customer Service Representative

Responsible for scheduling tests for procedures for radiology patients. They serve as a liaison between the Company and its clients assisting with their appointment requests.

*RESPONSIBILITIES:*

* Handle a large volume of inbound calls in a timely manner.
* Greets patients, in a professional and courteous manner via telephone.
* Gains patient cooperation by providing explanations of the examination and answering patient questions.
* Screening process with client to determine if all the information is completed and correct to coordinate appointment for radiology study.
* Follow communication scripts and use knowledge of the company's services to go off-script when necessary.
* Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team.
* Build strong relationships with customers.
* Have complete knowledge of the information that will be provided in every call.
* Have complete knowledge of the computer systems available in order to access information to manage a phone call.
* Communicate and document results of service requests from/ to clients through the client's tool provided, as well as by telephone including being able to categorize the issue correctly in the system.
* Apply the proper telephone etiquette to satisfy various customers' situations by identifying voice skills to enhance good telephone presentation.
* Performs other duties as assigned by Supervisor.

*EDUCATION AND/OR EXPERIENCE:*

* High School Diploma
* Experience in Customer Service Call Center
* Essential commitment, attendance, and punctuality
* Excellent time management and organizational skills
* Excellent verbal and written communication skills
* Knowledge MS Office Word and Excel
* *Available from 7:00am to 9:00pm (rotating shifts)*
* Available to *work in Hato Rey, not remotely*

*KNOWLEDGE, SKILLS, AND/OR ABILITY:*

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

* Planning and organizational skills with the ability to handle multiple tasks in a fast-paced environment
* *Fully Bilingual (Spanish and English)*
* Strong computer skills including proficiency with Microsoft Office applications (Excel, PowerPoint, Word and Publisher)
* Customer service oriented
* Attention to details
* Problem solving and analytical skills

Job Types: Full-time, Temporary

Pay: $13.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
Shift:
* 8 hour shift
* Rotating shift

Work Location: In person