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A leading financial institution setting the pace through its commitment to corporate values and a superior client satisfaction, seeks a qualified candidate to join its POPULAR team of successful professionals in Puerto Rico for the following position:
General Description
Provide support and guidance to the business units in the complaint and issue management escalation process.
Manage activities related to compliance.
Promote the importance of compliance initiatives throughout the units.
Keep up to date with regulatory and legal requirements.
Essential Duties and Responsibilities
Coordinate and provide support on operational and compliance projects
.
Responsible for planning and overseeing projects to ensure they are completed in a timely fashion.
Establishes work plan and budget for each phase of project. Leads and coordinates activities of team members to ensure project progress on schedule and within prescribed budget.
Prepare and reviews status reports. Modifies schedules or plans objectives as needed. Prepares project reports for management and internal client and negotiates changes in budget and timeframe.
Manage Regulatory exam, Internal Audits and Regulatory Reviews as appropriate.
Document and report the results of internal control testing including remedial actions to senior management, communicating control gaps and deficiencies to process owners.
Coordinate and manage with the unit corrective action plans to close issues of audit, exams, and regulatory reviews. Identify and evaluate business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement and implementation. Detect internal control deficiencies, evaluate their risk implications, and draw the appropriate conclusions. Assist in the design and implementation of efficient and effective controls across the units. Implement documentation including process flowcharts, process narratives, to address risk and controls. Support process owners through training, reviewing, and providing guidance for their process. Develop and implement with the units the first line of defense program. Provide support and guidance to the business units in the complaint and issue management escalation process. Participate on cross-functional teams and evaulate the effectiveness of current claims/complaints practices.
Supervisory Responsibilities:
This job may have supervisory responsibilities or may lead the work of others.
Minimum Education
Bachelor or master’s degree in Business Administration.
Experience
Five Years of related experience working with auditing. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
Competencies
Accountability
Analytical Discipline
Collaboration & Teamwork
Change Agent
Customer Centric
Self Development
Business Excellence
Character
Additional Information
The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.
Important:
The candidate must provide evidence of academic preparation or courses related to the published job.
As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
Popular Inc., is an Equal Opportunity Employer
Learn more about us at
www.popular.com
and keep updated with our latest job postings at
www.jobs.popular.com
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Law, Compliance, Legal
