Welcome to one of the most challenging and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)
Coordinates, supervises and is accountable for the daily / weekly / monthly activities of a team members
Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT
Coordinates work activities with other supervisors, managers, departments, etc.
Identifies and resolves operational problems using defined processes, expertise and judgment
Provides coaching and feedback to team members, including formal corrective action
Conducts annual performance reviews for team members
Provides expertise and customer service support to members, customers, and / or providers
Fast pace call center environment, focused on creating the best possible patient experience for our members, as well as the best possible employee experience for our agents
***ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION***
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work our normal business hours of 9:00am – 7:00pm AST. It may be necessary, given the business need, to work occasional overtime or weekends. We have 2 different locations in the metropolitan area. (This position can be located in any of those locations)
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Associate’s Degree or higher degree
2+ years of customer service experience analyzing and solving customer problems
2+ years of experience as a supervisor or team lead
1+ years of experience in Call Center setting
Proficiency with Windows PC applications:Microsoft Word (create and edit documents), Microsoft Excel (create, sort, and edit data in spreadsheets), Microsoft Outlook (email and calendar management), which includes the ability to navigate a computer while on the phone
Available to work (40 hours/week) Monday- Friday. Flexible to work any of our 8 hour shift schedules during our normal business hours of (9:00am to 7:00pm AST) It may be necessary, given the business need, to work occasional overtime or weekends
FACETS & Maces experience
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere:UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.