Case Manager – Horne Puerto Rico

HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change.

Position Summary

We are seeking a dedicated and detail-oriented Case Manager to support Horne's energy programs which works with applicants to increase the energy efficiency of their homes to reduce their total residential energy expenditures and improve their health and safety. In this applicant-facing role, you will guide applicants through the applicant process – from intake to eligibility assessment – while delivering excellent customer service and maintaining accurate case records.

Essential Functions:

Assist applicants with program applications
Communicate clearly and empathetically with applicants regarding application status, next steps, and requirements
Collect and review documentation for eligibility determinations
Maintain accurate case records and notes in proprietary systems
Interpret and apply program policies in decision-making
Collaborate with internal teams and external partners to resolve issues promptly
Meet daily processing goals and program deadlines in a high-volume setting
Adapt quickly to changes in program protocols, software, or timelines
Deliver consistent and professional support to all stakeholders
Work weekends or extended hours as needed
Perform additional tasks and duties as needed

Qualifications:

High school diploma or equivalent
1 year of relevant experience in an administrative, case management, or customer service role
Proficiency in Spanish (written and verbal)
Strong customer service and communication skills
Detail-oriented with the ability to manage multiple tasks under pressure
Proficient in Microsoft Office and data entry systems
Ability to work both independently and as part of a team
Ability to sit at a desk for extended periods

Work Environment

This position is based on-site at the HORNE office in Puerto Rico.

HORNE Values…

A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams.
A work environment that promotes collaboration, consistency, and community service to empower people.
An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.

HORNE Offers…

An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls "Deliver with Care."
A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference.
A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them.

The firm you'll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability.

We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member. HORNE emphasizes health and personal development through our multiple wellness programs. Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good. Come join us at team HORNE!

HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.