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A leading financial institution setting the pace through its commitment to corporate values and a superior client satisfaction, seeks a qualified candidate to join its POPULAR team of successful professionals in Puerto Rico for the following position:
Temporary Full Time Job
General Description
The Fraud Recovery Claim Specialist is responsible of the fraud claims resolution for Credit Cards, Debit Cards, Checks and ACH.
Essential Duties and Responsibilities
Report fraudulent transactions to the brands (Visa, MC and Amex) on the system and add the supporting documents to the case file.
Analyze the case and perform the chargeback process through the brand to recover from the merchants according to the brands rules and regulations.
Perform other tasks related to fraud and to the recovery process with the brands as assigned.
Supervisory Responsibilities:
This job has no supervisor responsibilities.
Minimum Education
+ 60 Bachelor's degree credits approved
Experience
At least two years related experience in customer service.
Related experience working with charges, recovery or operational area of cards.
Other Qualifications
General knowledge of the financial industry
Basic knowledge of regulations E and Z
Knowledge in Office 365
Skills in data entry
Bilingual: English and Spanish
Certifications / Licenses
No certifications or license needed.
Competencies
Accountability
Analytical Discipline
Business Excellence
Change Agent
Character
Collaboration & Teamwork
Customer Centric
Self Development
Additional Information
The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.
Important:
The candidate must provide evidence of academic preparation or courses related to the published job.
We reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
Popular Inc., is an Equal Opportunity Employer
Learn more about us at
www.popular.com
and keep updated with our latest job postings at
www.jobs.popular.com
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