Collections Adjuster (Call Center)

Part Time & Full Time Opportunities

Both Full Time and Part Time positions will require a Full Time training period:

Training starts on August 2020

Duration: 6 weeks

Schedule: 8:00 am - 5:00 pm

Location: San Juan

General Description

Locates and notifies customers, by telephone, with delinquent accounts and attempts to secure payment.

Essential Duties and Responsibilities

Contact customers by phone to encourage and secure payment of delinquent accounts. Dialogue with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer. Provides orientation to customer concerning payment alternatives, debt restructuring and obtains payment promise. Follows-up on payment promises. Receives payments and posts amount paid to customer account. Records information about financial status of customer, update demographic information, and status of collection efforts. Traces customer to new address by inquiring at post office and other locations.

Education

+ 60 Bachelor's degree credits approved
Experience

At least one year of related experience in collections or customer service.

Other Qualificatios

Ability to identify the client’s problems and necessities to offer different alternatives and solutions.

Excellent interpersonal skills and can work in groups.

Ability to manage difficult situations with clients.

Communication skills in both spoken and written English and Spanish.

Ability to establish priorities and work with multiple tasks at the same time.

Ability to work under pressure and meet deadlines.

Flexibility to work extended hours, holidays and travel.

Customer service skills.

Knowledge of rules and regulations applicable to the collection of money.

Ability to influence others, reach agreements and handle difficult situations with clients.

Competencies

Accountability
Analytical Discipline
Collaboration & Teamwork
Change Agent
Customer Centric
Self Development
Business Excellence
Character
Popular Inc., is an Equal Employment Opportunity Employer

Job Segment:

Call Center, Customer Service, Sales