Customer Assistant Representative,Sr-San Juan Airport, Seasonal- Full Time

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This is a Seasonal-Full Time position lasting no longer than 90 days at our San Juan Airport location This is a 24/7 Operation Esta Posición es de Temporada a tiempo Completo de 90 dias Must be at least 21 years old Must be bilingual (Spanish & English) High school diploma or GED equivalent required Some college preferred Must have a valid drivers license Must have at least 1 year prior customer service retail or administrative support experience Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone Meet and greet customers in a friendly and timely manner Provide directions and general assistance Assist to assess condition of rental upon return Process returns, check-ins and exit kiosk transactions Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed Understand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipment Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when needed Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans

Ciudad: san juan