Customer Service Planner

Main Responsibilities & Tasks: • Download SAP system data and prepare reports to follow up on orders by priority and committed material availability dates.
• Evaluate production schedules to ensure support customer delivery target dates
• Ensure that orders lead time is realistic compared to established product family lead-times.
• Provide daily focus on status of orders escalated, requests for improvement and rush or backlog orders
• Communicate proactively with internal customers and external customers providing status of sales orders and CCPOs.
• Help control the sequence, execution, and priority of orders
• Ensure that unforeseen delays do not impact customer timescales
• Create, analyze and publish weekly delivery metrics and reason for missed orders
Requisitos:
Qualification & Skills: • Bachelor's degree in supply chain, business topic or industrial engineering
• Minimum 3 years' experience working in a supply chain function, production or customer service within a production company
• Experience working with an ERP system (SAP preferred)
• Understanding of manufacturing processes
• Experience in materials management and production scheduling in a production environment
• Proficiency with Microsoft Office and experienced database usage/management preferred (Power BI)
• Effective problem solving, communication and organizational skills
• Bi-lingual (English/Spanish) written and verbal
• Self-motivated and driver of results