Customer Service/ Product Support

Customer Service/ Product Support



San Juan



Customer Service/ Product Support

Detalles de la oferta

Serves as a backup for Support team and Reception, especially during high season, making sure all phone calls are attended and that client complaints, inquiries or doubts are resolved
Respond phone calls from our PBX system and document them in CRM.
Delegate cases to team and ensure case is resolved.
Give follow-up calls to clients to indicate status and document information.
Monitor department emails received from clients.
Reply Taxmania’s support tickets.

Personal Skills:
Customer- oriented
Computer literate (Windows, Outlook)
Positive attitude and active listener
Team player
Communication skills; oral and written (including grammar)Bilingual in English and Spanish (Required)
Education Background: Associate’s Degree in any field, but, preferably in Information Systems or Computer Science.

Required knowledge or experience:
PBX phone system
Customer service experience (1-year minimum)

Job Type: Full-time
Salary: $10.00 to $10.50 /hour
Job Type: Full-time
Salary: $10.00 /hour
Technical Support: 1 year (Required)
Customer Service: 1 year (Required)

Bachelor's (Required)

English (Required)

Fuente: Simplyhired




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