Customer Service Representative

Join Our Dynamic Team!

Are you passionate about providing top-notch customer service and making a difference in the lives of others? We're looking for a CSR to join our team and be the friendly, knowledgeable voice that helps our clients thrive. If you have a heart for service, excellent communication skills, and love solving problems, this is your opportunity to shine!

Apply Today!

Don't miss this opportunity to grow professionally while making a real impact. If you're ready to join a team that values your contributions and supports your success, apply today by visiting the following link: bit.ly/4avE1dl

What You'll Do:

As a CSR, you'll:

* Respond to customer inquiries with professionalism and care.
* Provide clear and helpful product and service information.
* Identify customer needs and deliver solutions to ensure satisfaction.
* Resolve complaints via phone, email, mail, or social media channels.
* Maintain accurate customer records in our database.
* Follow up to confirm customers are satisfied with the resolution of their issues.

What We Offer:

* Permanent Employment: Build your career with us.
* Fully Paid Training: Get set up for success from day one.
* Incentive Program: Earn rewards for your hard work.
* Recruitment Bonus: $200 after 3 months of employment.
* Signing Bonus: $100 when you join our team.
* Growth Opportunities: Advance in a company that values your potential.
* Christmas Bonus: Celebrate the season with a bonus!
* 40-Hour Workweek: Enjoy work-life balance.
* Vacation and Sick Leave Accrual: Prioritize your well-being.
* Supportive Work Environment: Join a team that feels like family.

What You Bring to the Table:

You're a perfect fit if you:

* Have excellent verbal and written communication skills.
* Are a natural problem-solver with a calm, empathetic demeanor.
* Excel at multitasking and working efficiently under pressure.
* Enjoy navigating multiple apps and tools with ease.
* Are passionate about helping people and guiding them to the best solutions.
* Can commit to full attendance during five to eight weeks of paid training.
* Have experience in customer service or working with medical plans or health-related industries (preferred).

Requirements:

* Must be 18 years or older.
* Bilingual: Fluent in English and Spanish.
* Strong empathy and ability to work with chronic patients or elderly customers.
* Must successfully pass a background check.
* Must be available to work in person at our San Juan offices.
* Hours of operation: Monday to Sunday, 10:00 AM to 11:00 PM.

Job Type: Full-time

Pay: $12.00 per hour

Expected hours: No more than 40 per week

Benefits:

* On-the-job training
* Paid time off
* Parental leave
* Referral program

Shift:

* 8 hour shift

Ability to commute/relocate:

* San Juan, PR 00926: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person