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Customer Service Representative - Financial Services - San Juan, Pr

Customer Service Representative - Financial Services - San Juan, Pr
Empresa:

Unitedhealth Group


Lugar:

San Juan

Detalles de la oferta

Training classes start soon – apply today! Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies,UnitedHealth Groupis restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas:Optum– a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

This position is full-time (40 hours/week) Sunday- Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (5:00am to 10:00pm). It may be necessary, given the business need, to work occasional overtime and holidays. Our office is temporarily located atCentro Internacional de Mercadeo 1, #100 Carr 165 Suite 801,Guaynabo PR 00968-8052. As of 1/14/19, our site will be located at Monteheidra Office Centre, 9615 Los Romeros Ave, San Juan, PR 00926 USA.

TheCustomer Service Representativeis responsible for answering incoming calls from consumers, employers, and brokers with questions about account balances, card activations, application status, Treasury guidelines and regulations, and internal procedures.

Primary Responsibilities

Taking inbound calls from consumers
Handling and researching issues over the phone
Utilizing the computer database to verify and document information

Required Qualifications

An education level of at least a High School Diploma or GED
Available to work 40 hours per week anytime within the operating hours of the site
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Bilingual in both English and Spanish (English proficiency assessment will be required after application)

Preferred Qualifications

1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Financial services background

Soft Skills:

Ability to navigate a computer while on the phone
Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
Ability to remain focused and productive each day though tasks may be repetitive

Helping create positive customer experiences for our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doingyour life’s best work. SM

Careers with Optum.Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to doyour life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Key words: UnitedHealth Group, UnitedHealthcare, training class, customer service representative, customer service, CSR, inbound calls, Call Center,Financial services

Requisitos:
Please see job description.

Position functions:
Customer service & support
Insurance


Fuente: JobsLatPro

Requisitos

Customer Service Representative - Financial Services - San Juan, Pr
Empresa:

Unitedhealth Group


Lugar:

San Juan

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