Join Us for Our Job Fair Tuesday, May 21st th from 9:00 am - 5:00 pm Hyatt Place 580 Fernandez Juncos Avenue San Juan, Puerto Rico? 00907 We strongly encourage you to apply in advance of the event if you are interested in this opening.? Welcome to one of the most challenging and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm) Primary Responsibilities: Coordinates, supervises and is accountable for the daily / weekly / monthly activities of a team members Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT Coordinates work activities with other supervisors, managers, departments, etc. Identifies and resolves operational problems using defined processes, expertise and judgment Provides coaching and feedback to team members, including formal corrective action Conducts annual performance reviews for team members Provides expertise and customer service support to members, customers, and / or providers Fast pace call center environment, focused on creating the best possible patient experience for our members, as well as the best possible employee experience for our agents ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION Required?Qualifications: High School Diploma / GED 5 years of customer service experience analyzing and solving customer problems 1 years of experience as a supervisor or team lead Basic proficiency with Windows PC applications: Microsoft Word (create and edit documents), Microsoft Excel (create, sort, and edit data in spreadsheets), Microsoft Outlook (email and calendar management), which includes the ability to navigate a computer while on the phone Ability to learn new and complex computer system applications Bilingual Spanish/English Preferred Qualifications: Bachelor?s Degree Financial services background Ability to understand multiple products and multiple levels of benefits within each product Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Call Center Supervisor, Member Call Supervisor, Supervisor, Call Center, San Juan, PR
