Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your lifes best work.(sm)Primary Responsibilities:Ensure quality customer service for internal and external customers with focus on needs identification, problem solving and partnering with billing and eligibility specialistsMonitor delegated customer service issues to ensure timely and accurate resolutionUse appropriate communication techniques when responding to customers, particularly in stressful situationsInform and educate new customers regarding billing / invoicing set up and billing / payment proceduresPlace outgoing phone calls to complete follow - up on customer service requests as necessaryInteract with customers continuously by phone and in writingDevelop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers / customersYoull be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. ENGLISH PROFICIENT ASSESSMENT WILL BE REQUIRED AFTER APPLICATION Required Qualifications:High School Diploma / GED (or higher)1 years of customer service experience analyzing and solving customer problems OR 1 years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties1 year of working experience with Microsoft Tools: Microsoft Word (creating memos, writing), Microsoft Outlook (setting calendar appointments, email) and Microsoft Excel (creating spreadsheets, filtering, navigating reports)Ability to work 40 hours / week during standard business operating hours Monday - Friday from 11am - 9pm ASTFully Bilingual Spanish/English proficiencyPreferred Qualifications:Healthcare ExperienceMedical terminology knowledgePrevious Call Center ExperiencePrevious Data Entry ExperienceCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords: Dignity Health, Call Center Representative, San Juan, Puerto Rico, PR
