Dispatch & Reservation Agent

*General Purpose: *The Dispatcher and Customer Service Representative will be responsible to provide top of the class customer service thru our call center. The Dispatcher and Customer Service Representative needs to create and maintain good relationship with our internal and external customers also with coworkers and administrative personnel.

V. *Essential Duties:*
* Scheduling and dispatching limousine trips.
* Taking reservations for travel.
* Air travel flight verification for clients.
* Confirmation of driver availability.
* Receiving and placing telephone calls.
* Collecting payments for limousine trips.
* Maintaining solid customer relationships by handling reservations, questions and concerns with speed and professionalism.
* Data entry and use of software programs.
* Problem solver and complaint resolution.
* Available to perform work schedules as per company needs and willing to relocate into company bases as required.
* Researching to troubleshoot customer problems, communicating with drivers, office staff and customers verbally and in writing.

VI. Qualifications:
* Strong work ethic Detail Oriented Must be a Team Player
* Multi-tasking capability Flexibility in scheduling
* Keyboarding Skills Willing to work under pressure
* Friendliness Good phone voice

VII. *Education/Experience: *

Proven experience as dispatcher or relevant position
* Fast typing with experience in data entry
* Proficient in English (oral and written)
* High school diploma

VIII. *Language Skills: *May be required: to read and interpret documents such correspondence and procedure manuals; to write routine reports and minutes and to speak effectively before groups of customers or associates of the organization.

IX. *Physical Demands: *Frequently uses hands to finger, handle, or feel, talks and hears. Regularly stands and sits. Occasionally walks, reaches with hands and arms, climbs, balances, stoops, kneels, crouches, or crawls, tastes or smells. Occasionally lifts up to 25 pounds.

X. *Environment/Noise:* Noise level is moderate.

XI. Job Knowledge, Skill, and Ability Preferences
* Strong work ethic Detail Oriented
* Multi-tasking capability Flexibility in scheduling
* Keyboarding Skills Willing to work under pressure
* Friendliness Good phone voice

Job Type: Full-time

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift

Work Location: In person