External Adjuster - Cataño

Cataño - Toa Baja Region Full Time Opportunity General Description Visits customers with delinquent accounts and attempts to secure payment. Essential Duties and Responsabilities Contacts customers in person to encourage and secure payment of delinquent accounts. Provides orientation to customer concerning payment alternatives, debt restructuring and obtains payment promise. Follows-up on payment promises. Receives payments and posts amount paid to customer account. Records information about financial status of customer and status of collection efforts. Education 60 Bachelor's degree credits approved Experience At least one year of related experience in external collections. Other Qualifications Ability to identify the client's problems and necessities to offer different alternatives and solutions. Excellent interpersonal skills and can work in groups. Ability to manage difficult situations with clients. Communication skills in both spoken and written English and Spanish. Ability to establish priorities and work with multiple tasks at the same time. Ability to work under pressure and meet deadlines. Flexibility to work extended hours, holidays and travel. Customer service skills Knowledge of rules and regulations applicable to the collection of money. Ability to influence others, reach agreements and handle difficult situations with clients. Additional Requirements Valid driver's license Own a vehicle and in good conditions Competencies Accountability Analytical Discipline Collaboration & Teamwork Change Agent Customer Centric Self Development Business Excellence Character SDL2017