External Adjuster - Caguas Region

Full Time Opportunity

Caguas Region

General Description

Visits customers with delinquent accounts and attempts to secure payment.

Essential Duties and Responsibilities

Contacts customers in person to encourage and secure payment of delinquent accounts. Provides orientation to customer concerning payment alternatives, debt restructuring and obtains payment promise. Follows-up on payment promises. Receives payments and posts amount paid to customer account. Records information about financial status of customer and status of collection efforts.

Education

+ 60 Bachelor's degree credits approved

Experience

At least one year of related experience in external collections.

Other Qualifications

Ability to identify the client’s problems and necessities to offer different alternatives and solutions.

Excellent interpersonal skills and can work in groups.

Ability to manage difficult situations with clients.

Communication skills in both spoken and written English and Spanish.

Ability to establish priorities and work with multiple tasks at the same time.

Ability to work under pressure and meet deadlines.

Flexibility to work extended hours, holidays and travel.

Customer service skills

Knowledge of rules and regulations applicable to the collection of money.

Ability to influence others, reach agreements and handle difficult situations with clients.

Additional Requirements

Valid driver's license

Own a vehicle and in good conditions

Competencies

Accountability
Analytical Discipline
Collaboration & Teamwork
Change Agent
Customer Centric
Self Development
Business Excellence
Character

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Customer Service