Lo sentimos, la oferta no está disponible,
pero puedes realizar una nueva búsqueda o explorar ofertas similares:

Gestor Credenciales Medicas

Credentials Specialist/Especialista en Credenciales Medicas, Enfermeras y Profesionales Clínicos. Gestionar Credenciales Profesionales (Licencias y colegiaci...


Desde Medihelp Staffing & Hr Services, Inc - San Juan

Publicado a month ago

Cociner@S

cocineros con experiencia previa para nuestro restaurante de comida al fogon en Juncos PR votado por el NY Times como uno de los top 50Requisitos:responsable...


Desde Bacoa Finca & Fogon - San Juan

Publicado a month ago

Ama De Llaves

Proveer al paciente el cuidado seguro y competente a través de:Asistir al paciente en el aseo personal.. Ofrecer apoyo a la familia y al paciente.Demostrar r...


Desde Cuidado Casero - San Juan

Publicado a month ago

Paralegal

Puesto de paralegal a tiempo parcial en oficina ubicada en el Viejo San JuanRequisitos:-Conocimiento general del uso de herramientas Microsoft Office -Manejo...


Desde Bufete Del Pueblo - San Juan

Publicado a month ago

Financial Support Csa

Financial Support Csa
Empresa:

Dynamics Payments, Llc


Lugar:

San Juan

Detalles de la oferta

Full Job Description

At Dynamics Payments we strive to foster a workplace culture where everyone feels included. Trust, security, integrity, respect and commitment to our customers are the main requirements for our people. So if you meet the requirements of the positions and feel you can step up to the challenge and become part of the family send us your resume today.
About the Position...
The Financial Support CSA I is responsible to provide support and an overall positive experience to our business clients. This role will own most of the aspects of the client relationship from a support standpoint - including, but not limited to, initial after-boarding and training, continual education of the financial tools provided, remote support resolving issues related to account set-up, financial inquiries, bank account reconciliations, merchant account maintenance and everyday use of the platform, in addition to rapidly understanding each client's business needs.
Responsibilities include but are not limited to:
Effectively manage queue of incoming tickets and calls on a day-to-day basis, including following up to inquiries based on dates that were committed to
Build sustainable relationships of trust through open and interactive communication
Troubleshoot Merchant issues
Take criticism on the chin, accept responsibility on company's behalf when needed and exhibit composure in dealing with upset clients
Educate Merchants when necessary and appropriate in order to minimize, and prevent, future issues and the need for future support calls/interactions

Required Skills:
Highly motivated & enthusiastic self-starter with an insatiable drive to succeed
Strong customer service experience & customer orientation who thrives in a fast-paced environment
Passionate about providing a memorable, world class customer service experience by resolving client issues in a friendly, helpful way
Strong sense of integrity and commitment to go above and beyond to exceed customer expectations the first time
Excellent listener and communicator, with superb interpersonal skills
Strong phone contact handling skills and active listening
Ability to clearly demonstrate compassion, empathy, and genuineness in communication
Ability to think on your feet and provide lightning-quick resolutions to clients
Ability to communicate with customers, employees, and vendors in a professional and courteous manner
Ability to multitask in a highly dynamic environment
Ability to balance patience with sense of urgency
Strong organizational and time management skills
Excellent verbal communication skills both in Spanish and English
Adaptability, flexibility and resourcefulness to coping with the changing demands of the job
Quick, analytical and creative thinking abilities
Understand that the client’s satisfaction is a priority
Ability to adapt/respond to different types of personalities, dispositions and communication approaches
Ability to exhibit solution-oriented problem-solving approach and maintaining objectivity
High attention to detail and accuracy
Must be able to adapt and learn new skills in a fast-paced industry
Self-motivated, team player, detail oriented, and well organized

Experience:
Associate degree in business administration or related field of study. ( Required)
Call Center Experience: 2 years minimum (Required)
Minimum of two year of experience on Customer Service role with proven track record of success
Fully Bilingual (Required)
Related experience dealing directly with customer by phone or in person
Industry experience preferred in Merchant Services

Some benefits:
12 days of Sick leave and 15 days of vacations
Private health and dental insurance
Retirement Plan 401 (K)
Life and Cancer insurance
Paternity/Maternity Leave
Gym Discount
Among others!

Dynamics Payments LLC, is proud to be an Equal Opportunity Workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Job Type: Full-time
Salary: $9.50 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Schedule:
8 hour shift
Holidays
Monday to Friday
Overtime

Supplemental Pay:
Bonus pay

Experience:
Call Center: 2 years (Required)
customer service: 2 years (Required)

Education:
Associate (Required)

Language:
English and Spanish (Bilingual) (Required)

Communication method(s) used:
Email
Phone

This Job Is:
A job for which all ages, including older job seekers, are encouraged to apply

Company's website:
https://dynamicspayments.com/

Company's Facebook page:
https://ar.linkedin.com/company/dynamics-payments

Benefit Conditions:
Waiting period may apply
Only full-time employees eligible


Fuente: Simplyhired

Requisitos

Financial Support Csa
Empresa:

Dynamics Payments, Llc


Lugar:

San Juan

Built at: 2024-03-29T01:39:15.778Z