Front Desk Agent

Join Otium – Elevate the Guest Experience

At Otium, we're redefining hospitality by delivering seamless, high-touch experiences that make every guest feel at home. We're seeking passionate, resourceful team members who thrive in dynamic environments and are committed to excellence.

Position Overview

As a key member of our team, you'll ensure every guest enjoys an exceptional stay. Your role will involve addressing guest needs, resolving issues efficiently, and upholding our high standards of service.

Key Responsibilities

* Primary Guest Contact: Respond promptly to guest requests, resolve issues efficiently, and deliver outstanding service aligned with Otium's hospitality principles.
* Check-In Experience: Guide guests through a smooth and welcoming check-in process.
* Issue Resolution: Assist with basic maintenance and technology concerns (e.g., light bulb replacements, Wi-Fi connectivity, upholstery stain removal) and coordinate contractor visits as needed.
* Housekeeping Standards: Conduct quality audits and inventory checks to uphold our hospitality standards, providing real-time feedback to vendors.
* Inventory & Logistics Support: Prepare turnover kits, receive deliveries, and track linen and consumable usage to maintain operational efficiency.
* Workspace Organization: Manage and maintain offices, storage closets, and other work areas as needed.

Qualifications

* Guest-Centric Attitude: Passion for creating memorable guest experiences.
* Attention to Detail: Commitment to delivering top-tier service.
* Problem-Solving Skills: Ability to thrive in a fast-paced, dynamic environment.
* Technological Proficiency: Comfortable using mobile apps for team collaboration and communication.
* Team Player: Works well independently and collaboratively.
* Flexibility: Willingness to work evenings and weekends as needed.
* Physical Stamina: Comfortable lifting/carrying items and being on your feet for extended periods.
* Transportation: Valid driver's license and reliable transportation required for work-related travel.

Preferred Experience

* Customer service experience in hospitality or a similar industry.
* Proficiency in front desk operations, guest services, and hotel management systems.
* Strong communication skills and ability to multitask.
* Experience with night audit procedures and multi-line phone systems.
* Multilingual abilities are a plus.
* Knowledge of resort operations and hospitality industry best practices.

What We Offer

* Competitive Salary: Recognition for your expertise.
* Comprehensive Benefits: Medical, dental, and vision insurance for full-time team members.
* Paid Time Off: Vacation days to support work-life balance.
* Daily Paid Lunch: Enjoy a meal on us every day.
* Professional Development: Access to free books to support your growth.
* Exclusive Stay Benefits: Annual credits and discounts to enjoy our properties.
* Dynamic Team Environment: Collaborate with smart, ambitious colleagues in an exciting setting.

Ready to Make an Impact?

If you're passionate about delivering exceptional guest experiences and want to be part of a company with a bold vision and a collaborative team, apply today and help us create exceptional stays at Otium.

Job Type: Full-time

Pay: $10.50 - $12.00 per hour

Expected hours: 40 per week

Benefits:
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
Schedule:
* 8 hour shift
* Day shift
* Weekends as needed

Work Location: In person