Full-Time Member Service Representative Ii - (Wayne Pa)

American Heritage FCU, a $2.9 billion+ financial institution, has an immediate opening for a Member Service Representative II (Senior Teller) at our Wayne PA Branch.

DUTIES

- Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union.
- Perform routine member transactions, phone and mail transactions.
Teller/Cash handling and Sales experience preferred.
- Perform routine transactions on accounts, including but not limited to cash handling, check 21, shared branching, CDM's, TCR's, etc.
and research member inquiries including follow up to ensure member satisfaction.
- Cross-Train in other facets of the credit union, including but not limited to PAT Machine, FID, etc.
- Professional, well-developed interpersonal skills essential for servicing Credit Union members and projecting a positive image as a representative for the Credit Union.
- Strong familiarity with credit union's products, services, policies and procedures.
- Excellent communication, organizational, problem solving, and member service skills.
- Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service that would meet the member's financial need with the assistance of the ACS system.
- Excellent communication, organizational, problem solving, and member service skills, which can be projected through the use of a Remote Teller Unit
- Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service that would meet the member's financial need with the assistance of the ACS system.
- Excellent attention to detail with the ability to perform expeditiously and accurately.
- Outgoing, friendly, member oriented personality.
- Must be willing to accept temporary or permanent reassignments and/or be willing to travel to other branches within the region as deemed necessary or appropriate by the employer to meet its business needs.
- QUALIFICATIONS

EDUCATION

- Requires education equivalent to a four year high school diploma
- Must have previous customer service/sales experience.
- Previous Credit Union/ Banking Experience Preferred

WORK HOURS

- The position is a Full-time position.
- Must be available to work evening and rotating Saturday hours.

Job Requirements: