Full Time Store Manager - Plaza Las Americas

At Build-A-Bear, the Chief Workshop Manager is responsible for the flawless execution of the store experience for both guests and associates. A leader who fully embraces our core values and standards while inspiring others is essential.

Responsibilities:

Serve as a role model leader, embodying the values and standards of the organization
Recruit, hire, and train a high-performing store team
Accountable for the overall success of the store, including achieving financial goals, maintaining operational efficiency, and delivering outstanding guest experiences
Responsible for the development and growth of their store team
Ensure the store maintains a visually appealing and engaging environment
Responsible for overseeing all aspects of store operations, including inventory management, scheduling, and compliance with company policies and procedures
Develop and execute strategies to increase sales, control expenses, and achieve financial targets
Conduct performance reviews and performance improvement plans, resolve performance issues promptly according to Build-A-Bear established guidelines
Provide leadership support to ensure that all team members understand and adhere to the organization's service standards

Required Qualifications:

2 years of store management experience with a proven, successful history in a customer-centric business, preferably in specialty retail
High school diploma or GED equivalent
Basic understanding of POS, payroll, and applicant tracking systems

Preferred Qualifications:

2-4 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
Associate's (or higher) degree in business, management, or a related field
Proficiency with Store Force, UKG, POS System, Microsoft Outlook

Behavioral Traits for Success:

Motivated to build high performing people and teams
Thrives in creating a fun and interactive experience for employees and guests
Enjoys meeting and interacting with new people
Ability to connect with diverse employees to inspire results
Exercises good judgment in ambiguous situations
Displays strong initiative and self-direction
Unites teams to deliver strong results
Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure
Leads with a confident extraverted style that can enliven, engage, and positively impact individuals and groups
Maintains a positive outlook when encountered by challenging circumstances

Working Environment:

Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day
Work environments include indoor/outdoor malls, strip centers, and other retail locations
Ability to work a typical retail schedule including days, evenings, weekends, and holidays
Lifting > 25 pounds

Your Performance Will Be Measured On:

Your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

Consistent execution of operational standards
Ability to foster team collaboration, communication, and performance
Decision-making, judgment, and execution
Consistently meet financial objectives
Ability to inspire their team to deliver exceptional customer service and uphold operational excellence
Ability to address situational, factual, and interpersonal issues
Stakeholder feedback

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.

PAY RANGE: $22.27-$27.84/Hour.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.