Funeral Arranger

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Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body, and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.

JOB RESPONSIBILITIES

Arranges, conducts, and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized, and caring manner consistent with Company Policies and Procedures
Confirms authorization to proceed with the service arrangements
Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and the cemetery; delivering flowers, caskets, urns, photos, and other personal keepsakes or mementos of client families, and setting up and removing chairs
In the absence of a Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits, and pension, and pre-arrangements for next of kin
Ensures potential pre-need referrals are shared with Family Service Counselors
Ensures adherence to all applicable professional, municipal, state/provincial, and federal licensing authorities, rules, and regulations
Prepares and accurately completes documents and online entries related to services, cremations, and maintenance
Assists with general office duties, including answering phones and preparing reports as necessary
Assist with the maintenance of vehicles, the facility, and property
Receives caskets and other funeral home supplies as well as places them into inventory
Ensures refreshments are available (where allowed by law)

MINIMUM REQUIREMENTS

Education

High School diploma or equivalent

Experience

Minimum of 3 years related experience as a Funeral Assistant

Licenses

Current state/province-issued driver's license with an acceptable driving record

Knowledge, Skills, and Abilities

Basic knowledge of religious and fraternal organizations' customs
Knowledge of computers and some software, including MS Office Suite, is required
High level of compassion and integrity
Good communication skills
Problem-solving skills
Ability to multitask and set priorities

Postal Code: 00729

Category (Portal Searching): Operations

Job Location: US-PR - Canovanas

Job Profile ID: F00218

Time Type: Full time

Location Name: Funeraria Del Pilar