Guest Experience - Casa Bacardí

*Join the CTS and Casa BACARDÍ team!*

*Pueblo: Cataño*

*Salario: $13.00*

*Bilingue: Español/Inglés*

*POSITION REQUIREMENTS*
* High School Diploma
* 1 year or more of experience in Hospitality, Spirits or Beverage Industry.
* Fully Bilingual, *Full domain at Conversational English*
* Experience cash handling and using a POS system.
* Organization skills
* Driver's license
* Able to drive trolley, golf carts and other official vehicles.
* Completely Vaccinated (Covid- 19).

*POSITION SUMMARY*

Casa BACARDÍ is a multiuse visitor attraction, groups and events space, retail shop (onsite and online), bar and food kiosk. Casa BACARDÍ is located on the BACARDÍ rum production plant. Receiving visitors on the operating manufacturing site requires adherence to the utmost safety and security practices.

Casa BACARDÍ offers world-class hospitality, education, and experiences. The operation is efficient and adaptable to respond to changes in seasons, market demand, events that impact growth or contraction, and the ability to receive the public.

The flexible and agile operation is supported by a cross-functional team. The Casa BACARDÍ Host brings the BACARDÍ brand to life as well as supports all areas of the operation, filling roles as needed.

*ESSENTIAL FUNCTIONS*
* Greet and welcome guests as they arrive.
* Assist guests with inquiries, requests, and providing information about services, amenities, and experiences.
* Ensure guest satisfaction by addressing any concerns or issues promptly and professionally.
* Handle reservations and check-ins efficiently.
* Maintain cleanliness and organization in Pavilion area.
* Provide personalized service to enhance the overall guest experience.
* Coordinate special requests or arrangements for guests, such as transportation.
* Responding to guest feedback and reviews to continually improve service quality.
* Collaborate with other departments, such as Retail, Settings, Food and Beverage and others, to ensure seamless guest experiences.
* Practice in customer experience and hospitality and apply it to the daily operation.
* Perform various duties to ensure the day-to-day operations of the facility are met. These include but are not limited to setting up and tearing down chairs, tables, other furnishings and equipment, loading/unloading supplies and/or inventory items, and replenishing supplies.
* Perform routine housekeeping tasks for all areas as required.
* Report irregularities, discrepancies, safety or damage concerns or loss of property promptly to supervisor.
* Support all areas of the Casa BACARDÍ operation as needed to maintain a high level of service to customers, including but not limited to ticket sales, bar, tours, kiosk, gift shop, online shop, warehouse, setting and bar back, among other areas.
* Work extended and/or irregular hours including nights, weekends, and holidays, as needed.
* Adhere to health and safety policies as well as all Company policies, procedures, standards, and local, state, and federal law as applicable.

*SKILLS*
* Demonstrate a positive attitude, strong work ethic and attention to detail, without close supervision
* Follow all policies/procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility
* Work effectively under pressure
* Work independently, exercising judgment and initiative
* Must be honest, trustworthy, reliable, dependable and strive to do the best job possible under all circumstances
* Maintain a positive working relationship with co-workers, visitors, suppliers, and others encountered in the course of employment
* Remain flexible and adjust to situations as they occur
* Understand and behave in alignment with the Bacardi pillars of Fearless, Founder and Family

_*Patrono con igualdad de oportunidades en el empleo \*\*EEO\*\**_

_*Equality Employment Opportunity \*\*EEO\*\* Affirmative Action for Minorities/Females/ Veterans/ People with disabilities. Employer with E-Verify to verify the elegibility of employment of all the new employees.*_

_*We encourage Females, Veterans and Disabled to Apply.*_

Tipo de puesto: Tiempo completo

Sueldo: $13.00 la hora



Pregunta(s) de postulación:
* ¿Cuentas con disponibilidad completa?

Experiencia:
* Hospitalidad: 1 año (Obligatorio)
* servicio al cliente: 1 año (Obligatorio)

Idioma:
* inglés (Obligatorio)

Lugar de trabajo: Empleo presencial