Guest Service Agent/Front Desk

*Overview*
We are seeking a dedicated and enthusiastic Guest Service Agent to join our dynamic team. This role is essential in providing exceptional customer service and ensuring a positive experience for all guests. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries efficiently. As the first point of contact for our guests, you will play a crucial role in setting the tone for their stay.

*Duties*

* Welcome guests upon arrival and provide a warm, friendly check-in experience.
* Manage front desk operations including reservations, check-ins, and check-outs.
* Address guest inquiries and resolve any issues or concerns promptly.
* Maintain accurate records of guest information and transactions.
* Provide information about hotel amenities, services, and local attractions.
* Handle phone calls effectively to assist guests with their requests.
* Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
* Uphold hotel policies and procedures while maintaining a high level of professionalism.

*Skills*

* Strong customer service skills with a focus on guest relations.
* Experience in front desk operations within the hospitality industry is preferred.
* Knowledge of hotel management systems is an asset.
* Multilingual abilities are highly valued to cater to diverse guests.
* Excellent communication skills, both verbal and written.
* Ability to work effectively in a fast-paced environment while maintaining attention to detail.
* Familiarity with hospitality management principles and practices.
* Proficiency in using phone systems for effective communication.

Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests!

Job Type: Full-time

Pay: $11.00 - $12.00 per hour

Benefits:
* Health insurance
Schedule:
* 8 hour shift
* Day shift
* Evenings as needed
* Evening shift
* Holidays
* Morning shift
* Nights as needed
* Night shift
* On call
* Overnight shift
* Weekends as needed

Work Location: In person