Helpdesk Support Staff

Helpdesk Support Staff
Empresa:

(Confidencial)


Lugar:

San Juan


Área:

Otros

Helpdesk Support Staff

Detalles de la oferta

Descripción del Empleo:
• Tier One support provided through a help desk function.
• Oversees the help desk staff, including the priority and escalation of tickets.
• Escalate tickets to Tier 2 Help Desk when unable to resolve by Tier 1.
• Reporting of Tier 1 Help Desk tickets and related performance.
• Reviews User Satisfaction surveys.
Requisitos:
• Bachelor's degree • Healthcare Industry background • OIAT
• Hardware & Software background


Fuente: ClasificadosOnline


Área:

  • Otros / Otros

Requisitos

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