At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. Ideally situated on three miles of Caribbeancoastline, with 1,400 acres of natural beauty, privacy and luxury, DoradoBeach, a Ritz-Carlton Reserve opened in December 2012. The resort has 115beachfront guestrooms/suites and a five-bedroom plantation hacienda renovatedto its original 1920s style which serves as a VIP villa, perfect for weddingsand private parties. The resort also includes 100 Reserve private residencesranging from two to four bedrooms. Dorado Beach offers guests a 20,000square foot botanical spa, three dining venues including one by celebrated chefJose Andres, and a Beach Club. For families, the resort hosts a Wind andWaves center featuring Jean-Michel Cousteau's Ambassadors of the Environment, acelebrated program that provides innovative, hands-on eco-adventures. The Ritz-Carlton HotelManager represents the brand's service and core values – legendary,gracious, inspiring - in all leadership actions, is the core of hoteloperations and leads the delivery of exceptional, authentic and memorableexperiences for our guests. The HotelManager embodies The Ritz-Carlton culture and Gold Standards, and isresponsible for building strong relationships with both employees andguests. You will work with your guidance team to create a workenvironment where empowerment and innovation are valued and enlivened on adaily basis. The Hotel Manager setsthe standard for excellence and infuses a warm and refined leadership style throughoutthe property. The successful candidatewill have prior experience in luxury hotel operations, leadership roles inRooms, and have worked in a complex resort environment. TheHotel Manager will be responsible for creating a culture that is very focusedon delivering a high level of individualized service and a memorable guestexperience. A proven track record of building strong relationships withemployees, owners and the local community will be important. The abilityto speak the Spanish is highly preferred. As the first Reserve in the Americas, DoradoBeach embodies the elements, philosophy, unique style and design of theReserve, an exclusive brand extension of The Ritz-Carlton Hotel Company, L.L.C.Designed for those who seek to escape the stresses of everyday life and immersethemselves into a one-of-a-kind resort, Dorado Beach's contemporary designincorporates many historical influences and references from the property'slong, rich history, creating a distinct sense of place for guests and residents. JOB SUMMARY Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Profitability and Departmental Budgets Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. Reviews financial reports and statements to determine how Operations is performing against budget. Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance. Strives to maintain profit margins without compromising guest or employee satisfaction. Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. Develops an operational strategy that is aligned with the brand's business strategy and leads its execution. Makes and executes key decisions to keep property moving forward towards achievement of goals. Managing Property Operations Strives to improve service performance. Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Ensures core elements of the service strategy are in place to produce the desired results. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Leading Property Operations Teams Establishes a vision for product and service delivery on property. Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team. Ensures employees are treated fairly and equitably. Managing and Conducting Human Resources Activities Observes service behaviors of employees and providing feedback to individuals and/or managers. Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Stays knowledgeable of leadership talent in the property. Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. SDL2017
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