General Description The HR Officer will be part of the Learning & Development unit. The Officer will lead and collaborate in leadership learning projects both at a corporate and a business unit level aligned with Leadership competency frameworks to support culture and engagement among other related subjects. Essential Duties and Responsibilities Ensure effective delivery and implementation of the organization's Leadership Development programs. Drive the communication strategy with key stakeholders regarding the availability and status of leadership development programming. Build strategic partnerships with senior leadership team and other business stakeholders to bridge gaps in knowledge/skills and to enhance overall results for each division. Execute all program management administrative tasks while partnering with internal and external stakeholders. Analyze performance and development needs, define a training plan, and present high-level findings and recommendations. Align and manage project plan with client's expectations to define methodology, key performance indicators, timeline, logistics, and budget and resources. Monitor that the plan is executed as defined and ensure results are measured and reported to the client and management. Design and develop training content using different methodologies such as: Instructor-Led, virtual, e-learning, social media, simulations, quick reference guides, and infographics, among others. Develop course materials for classes such as participant and quick reference guides, exercises and other learning tools. Prepare reports and presentations of L&D key performance indicators (KPI's) on a monthly and quarterly basis. Manage effectively the relationship with external providers, ensuring that contracted services are delivered accordingly. Manage and monitor efficiently assigned budget and seek efficiencies. Reporting assigned projects' and trainings' key performance indicators periodically. Facilitate learning activities as required. Support the administration of the training courses delivery (push / pull) through the LMS (Success Factors) according to the corporate centralized strategy. Education Master's Degree in Business Administration, Arts, or Science with concentration in Human Resources, Industrial Psychology, Industrial Engineering, similar field or equivalent experience. Certifications in instructional design, human resources, project management or other are desirable. Experience A minimum of three (3) years of experience in Leadership and Management capability building, process improvement, development and implementation of action plans, corporate/strategic level responsibilities and/or management consulting. Experience designing and facilitating training sessions (formal or informal) is desirable. Knowledge, Skills and Abilities (KSA's) Instructional design: Knowledge in developing content using practical adult learning methodologies. Computer and technological skills: Advanced proficiency in the Microsoft suite of products (i.e., PowerPoint, Excel, Outlook and Word) and other presentation software. Familiarity with Learning Management Systems (Success Factors is a plus). A level of proficiency in eLearning tools such as Captivate, Articulate Studio/Storyline, Photoshop/Illustrator and Flash is highly desirable. Project Management: Ability to work with multiple projects and tasks with minimum supervision. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Operational/Regulations Processes: Knowledge on budget administration, resources allocation, organization's policies, and regulations. Ability to establish, conduct and track operational processes properly, and implement changes. Supervisory Skills: Communicate effectively with colleagues and staff, coach and mentor. Demonstrate ability to lead the work of others. Certifications / Licenses PHR PMP Competencies Accountability Analytical Discipline Collaboration & Teamwork Change Agent Customer Centric Self Development Business Excellence Character SDL2017
