Harland Clarke is a leading provider of customer engagement solutions that help connect businesses and people how, when, and where it matters. The company offers payment tools such as checks and cards; lifecycle marketing solutions; and promotional products for businesses. The company deploys these customer engagement solutions holistically, across print, phone, and digital channels, ensuring that the customers of its world-class client base enjoy a consistently superior experience. Harland Clarke serves more than 43 million consumers and 6 million small and medium sized businesses per year, through deep relationships with 11,000 clients and distribution partners. Harland Clarke is a wholly owned subsidiary of Harland Clarke Holdings. Harland Clarke has been recognized as a 2018 top workplace in San Antonio, TX. For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter HarlandClarke. Rewards Take charge of your future with our generous 401K savings plan with company match, which is vested from day one. Participate in our company wide well-being program that also serves to lower your annual health insurance premiums. Explore new education opportunities with our tuition reimbursement plans. We offer work-life flexibility, meeting personal obligations along with professional success. Position Summary Performs/provides operational, maintenance, and networking support for internal customers, by executing at a high level of service with seamless technical expertise of Canon Solutions America supported products in accordance with the current Service and Parts Standards, in a 24/7 environment. Must be goal oriented, have an interest in technology and excellent customer service skills. Diagnose mechanical and system failures using established procedures and perform customer network installs with minimal or no assistance. Unresolved problems will be escalated in accordance with standard procedures. Will be able to identify and understand complicated issues, problems, and opportunities, and take appropriate actions that are consistent with available facts. Key Duties / Responsibilities - Essential duties are identified by asterisks. Assist operators with minor maintenance issues as needed and replace broken or damaged items in a timely manner. Performs electrical and/or mechanical troubleshooting and repairs in response to equipment errors or failures. (40%) Perform scheduled preventive maintenance and audits. (15%) Make recommendations on repair strategy and priority. (5%) Assist with facilities maintenance and other duties as assigned. (10%) Ability to review, interpret, and understand performance data that will enable them to identify and implement performance improvement activities. (10%) Identify, document, train, and perform maintenance best practices. (10%) Lead and/or assist with local Engineering upgrades and projects. (10%) All employees are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed. All employees are responsible for supporting and complying with safety and security policies to promote a healthy working environment. Education & Knowledge Required High school education and Mechanical and or electronic courses. Formal mechanical training is a plus. A Training is a plus. Basic color certification is a plus. Experience / Skills / Abilities Required Strong mechanical reasoning skills and conscientiousness Ability to work in fast-paced environment under time constraints Strong communication and problem solving skills Three to five years of direct experience as a field technician in the office equipment industry, including toner and inkjet based black-and- white and color products. You must be able to effectively manage your own time and resources, and ensure that work is completed efficiently, including scheduling work to accommodate customer's needs and end user SLAs. Must be able to use diagnostics tools (meters, etc) Computer literate. Must possess knowledge of various computer platforms, general application software, and networking and Internet environments. Strong mechanical skills Basic plumbing knowledge Good Organizational, administrative & planning skills Inventory management experience is a plus. Communication & Contacts Required Converses with equipment operators to ascertain whether mechanical or human error contributed to equipment breakdown. Requires continuous communication with Team Leaders / Managers to update status and align equipment priorities. Communication with suppliers, customers (internal and external), and corporate engineering is required. Must be able to work effectively and cooperatively with supervisors, other team members, and with customers, and must be able to clearly communicate technical information, both orally and in writing. Decision Making Judgment and decision-making required on a daily basis with regards to machine downtime and trouble-shooting. Other Have working knowledge of lock out tag out and hot work permits procedures. All employees are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services. This includes, but is not limited to, participating on improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc. Physical Requirements / Working Conditions Facilities Maintenance. Ability to work in a 24/7 environment, perform shift work and do on-call rotations is required. Be able to lift 50 pounds. Harland Clarke is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Hector J Villares Seneriz at 787 737-0130 . EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. SDL2017
