Company Description Kroger Specialty Pharmacy is a Clinical Pharmacy. Our programs optimizepatient outcomes by blending a high-touch, caring patient experience withspecialized clinical knowledge, personalized care programs, and administrative expertise.
Job Description
Position Summary:
- Perform functions to provide advance administration support for all facets of infrastructure system operations. Including day-today technical supervision, 3rd level support in multiple locations, and at all hours. This also includes usage/performance reports distribution, interfacing to enterprise processes such as incident, problem and change management, job scheduling, system automation, and analytical task as assigned by management while working within the limits of standard or accepted practice.
Essential Functions:
- Participate in the design and implementation/installation, maintenance and administration of infrastructure systems including hardware, software and various configurations.
- Works with others to establish and improve processes and procedures. Role model and demonstrate the company’s core values of respect, honestly, integrity, diversity, inclusion and safety to others.
- Monitor and respond to system error conditions.
- Manage, execute, log and report break/fixes changes, service request and support activities.
- Develop and follow documented processes and procedures to ensure infrastructure systems stability.
- Maintain operational procedures, processes and scripts.
- Provide usage, performance, service level, compliance and audit reporting.
- Implement report and monitor service upgrades (e.g. security fixes, ect.)
- Test and support software, hardware upgrades that directly affect their area of expertise.
- Adhere to project plans for the implementation, and rollout of new, or updated software and processes with the assistance of senior associates.
- Support process, hardware and software analysis on new technologies in their area of expertise.
- Support and maintain infrastructure solutions utilizing required tools and technologies. Provide off-hours support (24/7) as required.
Other Duties:
- Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements.
- Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.
- Perform other related duties as assigned.
Qualifications
Competency:
- Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
Education/Experience Requirements:
- AA Degree in Technology required
- Bachelor’s Degree in Business Administration is preferred.
- Minimum 2 years’ of technology desktop management and technical site administration experience with most recent experience preferably with large organizations. Must be able to speak English and Spanish fluently.
Additional Information
All your information will be kept confidential according to EEO guidelines.
