Duties Help Duties Summary If you're ready for a challenging career opportunity, consider a career with the Internal Revenue Service Taxpayer Advocate Service (TAS). The Taxpayer Advocate Service is an independent organization within the IRS. The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy). See Other Information for Locations Learn more about this agency Responsibilities WHAT DOES AN INTAKE TECHNICIAN DO? As an Intake Technician you will interface with customers who were unsuccessful in their attempts to resolve their tax related inquiries through normal channels. In this position you will provide administrative and technical assistance which involve a wide range of issues related to tax-processing requirements and procedures. Assistance is provided in terms of the individual customer's needs in consideration of each customer's situation or problem. As an Intake Technician you will: Manage incoming telephone call traffic and customer inquiries with internal, taxpayer, congressional, and stakeholder contacts. Confer with customers experiencing a hardship; clarify any issues and present possible courses of action. Review and establish initial controls and distribute all incoming casework within guidelines and timeframes. Review and process routine Congressional, White House and other priority inquiries. Interpret relevant data including master file records and tax account history. Ensure that possible systemic errors and improper tax treatment is brought to the attention of the appropriate areas. Protect taxpayer confidentiality information as outlined in IRC §6103 and 7803(c)(4)(a)(IV). If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at http://www.jobs.irs.gov/ Travel Required Occasional travel - Travel may be required for training Supervisory status No Promotion Potential 07 Job family (Series) 0503 Financial Clerical And Assistance Requirements Help Requirements Conditions of Employment Refer to Other Information. Click "Print Preview" to review the entire announcement before applying. Must be a U.S. Citizen or National BILINGUAL POSITIONS ONLY: This is a bi-lingual position. Applicants will be required to demonstrate proficiency in Spanish. You must be able to speak, read and write the selected language in order to be considered proficient in that language.If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions. Qualifications You must meet the following requirements by the closing date of this announcement: GS-5 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Experience sufficient to demonstrate a basic knowledge of IRS tax procedures, policies (rules and regulations), and tax forms to assist customers in the resolution of account inquires; Basic knowledge of IDRS, master file and non-master file processing and adjustment codes, and account transaction codes to retrieve information from various databases; and The ability to review technical information updates in order to maintain current knowledge of basic tax law and internal processing procedures. OR You may substitute education for specialized experience as follows: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. The experience may have been gained in the public sector, private sector or Volunteer Serivce. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. Education SDL2017
