Working at ICF Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you're seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow. Intake Manager – Disaster Recovery Implementation Working at ICF Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you're seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow. Intake Manager – Puerto Rico Solving the world's most complex challenges. At ICF we make BIG things happen. Let's work together to help Hurricane victims and communities recover and re-build for future resilience. ICF's Disaster Management Division is growing and currently seeking an Application Intake Manager for Disaster Recovery in Puerto Rico. In this role you will manage intake services delivered at housing intake centers, mobile intake centers, and community events. The role involves designing on-line and in-person application strategies, overseeing intake workers at various locations, ensuring high quality customer service and providing regular reports and analysis on intake and eligibility progress to senior management. The ideal candidate will be self-motivated, able to interface with senior and elected officials, and able to quickly adapt to meet ambitious timelines and changing requirements. Bilingual in English and Spanish required. Puerto Rico resident preferred. Key Responsibilities: Participate in the development and implementation of consistent policies, procedures, and systems for gathering necessary applicant information and documenting eligibility for federal disaster benefits. Oversee activities of intake and eligibility specialists interacting with applicants. Prepare daily reports on intake center activity and status of applications in process. Analyze data and provide regular reports to program leadership on intake and eligibility determination progress against goals and objectives of the program. Assist staff in achieving performance expectations through training, timely feedback, program improvement, and mentoring. Basic Qualifications: Bachelor's degree in Business or related field 5 years of experience in program administration, public benefits eligibility determination, or a related field. Ability to work in a dynamic environment Preferred Skills/Experience: Experience working with programs funded with HUD's Community Development Block Grant program and/or FEMA disaster recovery funds (FEMA Public Assistance or FEMA Hazard Mitigation Grant programs). Experience working in a consulting firm, development organization, or public agency preferred. Professional Skills: Excellent verbal, interpersonal and written communication skills Team player with the ability to work in a fast-paced environment Ability to be flexible to handle multiple priorities and to work overtime as necessary Strong planning and organizational skills Self-starter and able to work independently Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy Excellent problem solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions. ICF offers an excellent benefits package, an award winning talent development program, and fosters a highly skilled, energized and empowered workforce. ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation and Gender Identity) About ICF ICF (NASDAQ:ICFI) is a global consulting and technology services provider with more than 5,000 professionals focused on making big things possible for our clients. We are business analysts, policy specialists, technologists, researchers, digital strategists, social scientists and creatives. Since 1969, government and commercial clients have worked with ICF to overcome their toughest challenges on issues that matter profoundly to their success. Come engage with us at icf.com. CAT6 Puerto Rico Remote Office (PR99) SDL2017
