Intake Team - Call Center

About Us:

La Clinica SC is a leading injury care provider with a mission to support patients through every step of their recovery journey. We offer specialized medical care, case management, and legal coordination services for individuals recovering from work, auto, personal, and sports injuries. We are expanding our San Juan team and are looking for two energetic, compassionate, and motivated professionals to join our Intake Team – Call Center.

Position Overview:

As a key member of our Intake Team, you will be the first point of contact for new patients. You'll play a vital role in gathering essential information, scheduling appointments, and helping patients understand their care options. This is a fast-paced, customer-facing role that requires empathy, professionalism, and a strong desire to succeed.

Key Responsibilities:

* Schedule new patient appointments with MDs and chiropractors
* Communicate professionally with patients, medical providers, attorneys, and insurance companies
* Assist with new patient follow-up care, missed appointments, and rescheduling
* Educate patients on their care plan and process
* Make outbound follow-up calls as needed
* Convert at least 95% of potential leads into scheduled patients
* Provide world-class customer service and seal the deal with confidence
* Complete all follow-ups, emails, and daily tasks
* Track and understand KPIs and software tools used in intake
* Be a team player focused on solutions, not blame
* Represent and promote La Clinica's values in every interaction
* Show compassion, understanding, and empathy in every call
* Manage time effectively and juggle multiple priorities at once

What We're Looking For:

* Bilingual (Spanish & English)
* Driven, hungry, and motivated to succeed
* Strong closer with a customer-first mindset
* Excellent communication and multitasking skills
* Willingness to learn systems and improve performance metrics
* Compassionate and empathetic over the phone
* Positive, team-oriented attitude

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

* Dental insurance
* Health insurance
* Life insurance
* Paid time off

Schedule:

* Monday to Friday
* Rotating weekends

Ability to Commute:

* San Juan, PR 00907 (Required)

Ability to Relocate:

* San Juan, PR 00907: Relocate before starting work (Required)

Work Location: In person