It Operations Manager

We're Hiring: IT Operations Manager – Alivia Health, Guaynabo

Are you ready to lead the technology backbone of a growing healthcare network? At Alivia Health, we're looking for a driven and experienced IT Operations Manager to oversee our infrastructure, cloud environments, and system reliability—ensuring business continuity and secure operations across the organization.

In this role, you'll work hand-in-hand with Cybersecurity, Compliance, and IT Services teams to align our operations with regulatory standards like HIPAA, NIST, and CIS. You'll also lead a talented IT team, manage vendors, and shape our disaster recovery strategies and system performance initiatives.

What You'll Be Doing:

Lead the management of servers, storage, cloud (Azure), and network infrastructure

Ensure high system performance, availability, and security

Oversee disaster recovery and business continuity planning

Enforce change, incident, and patch management processes

Mentor the IT Operations team and support business-critical escalations

Manage vendors and contribute to IT budget planning

Maintain compliance with healthcare and cybersecurity standards

? What We're Looking For:

5+ years in IT operations/service delivery, including 1+ year in a leadership role

Strong background in networks, firewalls, VPNs, VLANs, SD-WAN, and cloud systems

Experience with HIPAA, NIST, and CIS compliance frameworks

Excellent understanding of systems administration, VoIP, data storage, and security best practices

Bachelor's degree in IT, Computer Science, or related field (or equivalent experience with certifications)