It Operations Manager

WE'RE HIRING: IT OPERATIONS MANAGER – ALIVIA HEALTH, GUAYNABO

Are you ready to lead the technology backbone of a growing healthcare network? At Alivia Health, we're looking for a driven and experienced IT Operations Manager to oversee our infrastructure, cloud environments, and system reliability—ensuring business continuity and secure operations across the organization.

In this role, you'll work hand-in-hand with Cybersecurity, Compliance, and IT Services teams to align our operations with regulatory standards like HIPAA, NIST, and CIS. You'll also lead a talented IT team, manage vendors, and shape our disaster recovery strategies and system performance initiatives.


WHAT YOU'LL BE DOING:

* Lead the management of servers, storage, cloud (Azure), and network infrastructure

* Ensure high system performance, availability, and security

* Oversee disaster recovery and business continuity planning

* Enforce change, incident, and patch management processes

* Mentor the IT Operations team and support business-critical escalations

* Manage vendors and contribute to IT budget planning

* Maintain compliance with healthcare and cybersecurity standards


? WHAT WE'RE LOOKING FOR:

* 5+ years in IT operations/service delivery, including 1+ year in a leadership role

* Strong background in networks, firewalls, VPNs, VLANs, SD-WAN, and cloud systems

* Experience with HIPAA, NIST, and CIS compliance frameworks

* Excellent understanding of systems administration, VoIP, data storage, and security best practices

* Bachelor's degree in IT, Computer Science, or related field (or equivalent experience with certifications)