It Specialist

Descripción del Empleo:
PRIMARY RESPONSIBILITIES • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for users/customes seeking help.
• Ask questions to determine nature of problem.
• Walk users /customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with users/customers to ensure issue has been resolved.
• Gain feedback from users/customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
Requisitos:
Ba. Computer Science Five years experience as IT Specialist
Kowledge: MS SQL, HTML/JAVA, MS PowerShell, MS Windows Products
Bilingual (English, Spanish)
Client/User Support Communication Skills
Positive Outgoing Attitud