It Specialist

*Job Overview*
We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for providing comprehensive IT support, ensuring the smooth operation of our IT infrastructure, and delivering exceptional customer service. This role requires a proactive approach to troubleshooting and resolving technical issues, as well as a solid understanding of various IT systems and software.

*Responsibilities*

* Identify and process requests for hardware and software needed to satisfy user requirements.
* Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
* Load appropriate software packages such as operating systems, networking components, and office applications.
* Configure security settings or access permissions for groups or individuals.
* Maintain historical records by documenting system changes and revisions.
* Perform daily system monitoring and maintenance.
* Repair and recover from hardware or software failures. Communicate information to impacted constituencies.
* Install and test computer hardware, equipment, and software applications, ensuring integration with existing network systems; provide technical assistance to computer users relating to installation problems.
* Install, configure, and maintain company servers.
* Perform backups on a regular basis.
* Troubleshoot systems to determine technical issues.
* Evaluate company systems and processes; provide suggestions when upgrades and changes are necessary.
* Maintains compliance with software/hardware licensing and records inventory.
* Follow emergency plans for equipment, power, or security failures when necessary and protect data and security.
* Perform regular file archival and dismissal, as necessary.
* Assist Information Systems Administrator in all assigned technology projects.

*Experience*

* 3 to 12 months of proven experience in IT support or a related field is preferred.

Job Type: Full-time

Pay: $18.00 - $19.23 per hour

Expected hours: 40 per week

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Vision insurance

Work Location: In person