It Support

Descripción del Empleo:
Help Desk Technician is excels in technical responsibilities. He/she must be capable of performing with excellence multiple tasks. Will combine the ability to manage agents, handle challenging customers, readily shift priorities, satisfy customer expectations, while ensuring that service level and quality objectives are achieved
Requisitos:
Minimum of Technical Degree in Information Systems Network Certifications are a plus.
Excellent communication skills (English & Spanish; Oral & Written)
Strong interpersonal skills & service oriented
Cisco, VPN & Virtual processes knowledge; Strong IT skills & SOP’s Knowledge
Judgment and decision making; initiative & ability to work under pressure