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It Technician
Empresa:

The Cooper Companies


Detalles de la oferta

CooperVision, a unit of The Cooper Companies, Inc. (NYSE:COO), is one of the world's leading manufacturers of soft contact lenses and related products and services. The Company produces a full array of monthly, two-week and daily disposable contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism and presbyopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit www.coopervision.com JOB TITLE: IT Technician DEPARTMENT: Information Technology JOB SUMMARY The incumbent is responsible for evaluating and diagnosing computer and devices equipment, software or network components to identify faults and failures applying systems techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications. Also responsible for prioritizing and managing services requests. Follow and comply with all company IT Policies and SOPs ESSENTIAL FUNCTIONS Ensure technology is accessible and equipped with current hardware and software Performs equipment repairs, build cables, replaces boards and components to identify or remedy failures. Performs local and remote testing on equipment, including running computer programs and using tools to diagnose faults. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance and warranty agreements. Orders and inventories spare parts and supplies to ensure equipment availability. Maintains and logs current and accurate inventory technology hardware, software and IT resources. Provides network accounts, systems access, and passwords as required, create new users and passwords unlock. Troubleshoots virtual environment problems and perform required tasks including maintain virtual computers. Ensure compliance/support business in regulatory and standard processes related with IT. Supports software validation activities, new equipment installation and in plant equipment layout movements. Makes recommendations about purchase of technology resources and problem solving. Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary. Supports the systems and assures compliance with 21 CFR 820, 21 CFR Part 11 and SOX Regulations. Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services. Perform tasks through Service Desk Trouble request system Receives Trouble calls and log incidents on IT Service Desk System. Provides one on one end user problem resolution over the phone for local network Personal Computer/ PC software. Ensures services requests completion and communicates solutions to end users. Supports on Call process in critical requests when required after hour with proper coordination. Provides one on one end user problem resolution over the phone for local network Personal Computer/ PC software. Responds call outs within agreed time limits and prioritizing/ managing many open cases at a time (Service Desk). POSITION QUALIFICATIONS KNOWLEDGE, SKILLS AND ABILITIES Proficient technical knowledge of desktop applications like Windows OS, Microsoft Office applications Proficient technical knowledge of PC, Printers and Office/Network related hardware, VoIP Phone systems and Virtual environments Ability to work under high-pressure environment Problem Solving and root cause identification Oral and written communication skills in English and Spanish Teamwork and customer service oriented Able to works under minimum supervision Analytical skills to evaluate and diagnostic technical computer / devices problems Dynamic and self-starter WORK ENVIRONMENT Generally, works in a closed environment, in office conditions, with normal level of noise and controllable changes of temperature Needs to stand, walk and may be seated for more than 6 hours (long period) Occasional uses hands to handle and to load weight up to 50 pounds Occasional has to reach devices at a height up to 3 feet (Ex. equipment boxes) Exposure to heights requiring the use of safety stairs for computer' devices installation Applies communication and technical skills and IT concepts knowledge to perform work and coordinate with others. EDUCATION Bachelor's degree in Information Technology Systems or Engineering (Computer or Electric). Information Technology certifications (Microsoft, Oracle, etc.) desirable. EXPERIENCE Experience with exposure to computer, networks, other hardware and software technical support and working with users. '221683 SDL2017


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Requisitos


Conocimientos:
It Technician
Empresa:

The Cooper Companies


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