Ivr Developer

Responsibilities:
- Develop, test and deploy IVR applications
- Proficient with Avaya/Genesys IVR programming
- Document high level functional and technical design specifications.
- Expert in troubleshooting and problem solving skills to resolve production incidents quickly or to develop quick IVR workarounds.
- Coordinates resolution of highly complex software development issues that arise in production environments.
- Understands the entire project context, and demonstrates the knowledge of end-to-end application architecture.
- Responsible for multiple applications with an ability to works on several projects simultaneously.
- Technical ownership with a can-do attitude to proactively drive and deliver a project through all SDLC phases.

Minimum qualifications:

- BA/BS degree or equivalent practical experience
- 2+ years of IVR development experience ideally using Avaya Orchestration Designer or Avaya Dialog Designer. Cisco or Genesys is also ok.
- Knowledge of Avaya Aura Experience Portal (AAEP) or Voice Portal Management System (VPMS)
- Basic SQL skills and data analysis skills
- Good communications skills to work with Business, apprehend their business needs, understand reported issues and communicate status

Preferred qualifications:

- Knowledge of Avaya Technologies like Avaya Application Enablement Services (AES), Avaya Communication Manager (CM) with SIP experience, CM6.3 is preferred
- System Integration knowledge and experience with Sessions manager, SIP trunking and Toll-free number setup.
- Experience in designing voice user interface and and call flows
- Participation in several full life-cycle IVR projects (analyze, design, build, test, implement, tune, support)

Primary Skills:
Expert in Java, Tomcat, VXML, JavaScript

Communication Skills:
English/Spanish