Job Description: As the world’s leading independent, end-to-end IT services company, DXC Technology (NYSE: DXC) leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes. The company’s technology independence, global talent, and extensive partner network enable 6,000 private and public-sector clients in 70 countries to thrive on change. DXC is a recognized leader in corporate responsibility. For more information, visit and explore thrive.dxc.technology, DXC’s digital destination for changemakers and innovators. Essential Job Functions Analyzes, logs, tracks and resolves complex to highly complex software/hardware matters of significance pertaining to networking connectivity issues, printers, servers, and applications to meet business needs. Performs complex to highly complex troubleshooting to isolate and diagnose non-routine system problems; documents system events to ensure continuous functioning. Develops and recommends course of action and implements as required. Upgrades system software and hardware components as required to meet business needs. Uses prescribed and/or non-routine protocols and procedures to ensure upgrades are occurring in accordance with established parameters. Installs, tests, upgrades and configures complex to highly complex system files and services to enhance performance. Utilizes standard corporate tools to record change and problem activities for tracking purposes. Develops and recommends new tools to management. Recommends new tools as necessary. Sets up, assembles, installs, configures, reconfigures, and/or modifies, hardware/software at client site for regular or special function use. May provide leadership, work guidance, training support to less experienced personnel. Basic Qualifications High school diploma or G.E.D. Six or more years of experience with computer systems or networking Experience working with computer hardware for installation and upgrades Experience working with software installation/upgrading procedures Experience working with file and system maintenance procedures Other Qualifications Organization skills to balance and prioritize work Strong analytical and problem solving skills to troubleshoot systems problems Good communication skills for communicating with support personnel, customers, and managers Ability to work independently and as part of a team Work Environment Office environment May require shift work
