Requisition ID: 84158 Store : LensCrafters Position:Full:Time At LensCrafters, we love eyes and we care about the people behind them.
LensCrafters is the largest optical retailer in North America with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.
With a career at LensCrafters, you'll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you'll be helping people look and see their best.
GENERAL FUNCTION
The Licensed Optician delivers the brand value proposition and helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high quality eyewear which exceeds our customers' expectations.
MAJOR DUTIES and RESPONSIBILITIES
:Greets all customers with a warm welcome right away, exchanges names, and ensures they know what to expect. Shows urgency in providing service to customers and satisfying their needs.
:Custom fits glasses and precisely places prescription in lenses.
:Acts as a leader in optical acumen that provides a voice for associates.
:Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in details; ensures finished eyewear meets standards and customer requirements.
:Attracts new customers.
:Explores the needs and priorities of customers by asking open ended questions.
:Is attentive to details, asks follow up questions for clarity, reads verbal/non:verbal cues; reviews prescriptions and identifies special needs, consults with Optician as needed.
:Assists co:workers with difficult or complex areas of product needs and prescriptions.
:Utilizes store tools and adheres to Brand Store Commitments.
:Performs work accurately and thoroughly utilizing all technology despite time pressure and customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames using appropriate tools. Reinforces customers' final selection.
:Anticipates problems; explores underlying reasons for customer issues; strives to develop long:term solutions to problems and ensures customers are satisfied and expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
:Possesses the ability to multi:task, prioritize and manage time with competing priorities.
:Commits to delivery date and time, seeks feedback and asks for referrals.
:Strives to achieve exceptional results on Brand KPIs and competencies.
:Presents, celebrates and educates at pick up.
:Takes pride in store appearance, shows initiative to keep store clean, attractive and organized. Secures and protects company assets in your control.
:Informs management of safety opportunities; demonstrates safe work practices.
:Possesses a "can do" spirit and strong drive for results; self:motivated with a desire for continual learning and improvement.
:Adheres to company policies and procedure, including but not limited to discounting, promotions and inventory management.
:Sells on your feet 80:100 of the time.
:Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
:Maintains proper dress code, including name tag and associate tablet.
BASIC QUALIFICATIONS
:High School graduate or equivalent
:State Licensure
:Optical dispensing experience
:Strong customer service skills: communicator, listener and team builder
:Knowledge of current store merchandise
:Strong basic math skills
:Awareness of current fashion trends
:Selling skills : ability to use and carry an iPAD/tablet
:Familiarity with POS, computers and calculators
:Embrace new technology and change
PREFERRED QUALIFICATIONS
:Previous customer service and retail experience
Upon request a
